Privacy Policy

CELLORB Inc. (hereinafter referred to as “we,” “us,” or the “Company”) hereby establishes this Privacy Policy regarding the personal information we collect in connection with the services we provide (hereinafter referred to as the “Services”).

1. Scope

This Privacy Policy applies to the Services provided by the Company. The Services include, but are not limited to, functions such as viewing live streams, viewing archived content, purchasing tickets, and purchasing related merchandise.

2. Information We Collect

(1) Information Provided by Users

The Company does not retain credit card information such as credit card numbers, expiration dates, or security codes. Payment processing is handled by third-party payment service providers.

However, for purposes such as confirming payments, processing refunds, preventing fraudulent use, and responding to inquiries, we may collect and retain payment-related information, including payment IDs, order numbers, payment status, and the type of payment method used.

Name or nickname
Email address
Telephone number (optional)
Date of birth (for age verification)
Shipping address (when purchasing physical goods)
Other information entered or provided by users

(2) Information Automatically Collected Through Use of the Services

IP address
Device information (such as device type, operating system, and browser)
Log information (such as access date and time and activity history)
Information collected through cookies and similar technologies
Advertising identifiers (such as IDFA and AAID)
Viewing history (such as content viewed and viewing duration)
Purchase history

(3) Information Obtained Through Integration with External Services

When a user uses the Services in connection with an external service, such as a social media account, the Company may obtain information about the user from the relevant external service, including IDs, email addresses, and profile information.

3. Purposes of Use

The Company uses the information it collects for the following purposes:

To provide and operate the Services
To authenticate users and verify their age
To enable login and account management through integration with external services
To sell tickets, digital content, and products and to process payments
To sell and deliver merchandise and other physical goods
To grant and manage viewing rights (entitlements)
To ship products
To respond to inquiries
To improve the Services and analyze usage
To detect and prevent fraudulent use, fraudulent payments, and unauthorized viewing
To use users’ service usage history and other information to deliver advertisements and conduct promotions and marketing for services, products, campaigns, and other offerings based on users’ interests and preferences
To comply with applicable laws and regulations and protect the rights of the Company and others

4. Provision of Personal Data to Third Parties

Except as permitted by applicable laws and regulations, the Company will not provide personal data to any third party without obtaining the user’s prior consent.

Personal data may be provided in the following cases:

Where the user has given consent
Where provision is required or permitted by applicable laws and regulations
Where provision is necessary to protect the life, body, or property of an individual
Where information is provided to a service provider to the extent necessary to achieve the purposes of use described in this Privacy Policy. In such cases, the Company will exercise necessary and appropriate supervision over the service provider.

5. Service Providers

The Company may outsource certain operations to external service providers to the extent necessary to provide the Services.

The Company will appropriately select such service providers and exercise necessary and appropriate supervision over them.

Such outsourced operations may include:

Payment processing
Video streaming infrastructure
Cloud services
Email delivery services
Logistics and delivery services

6. Use of External Tools

The Company may use tools provided by external service providers for purposes including analyzing the Services, delivering advertisements, measuring advertising effectiveness, and preventing fraudulent use.

In connection with the use of such tools, information may be transmitted from a user’s device to the relevant tool provider or other external service providers.

Details regarding the recipients of such information, the information transmitted, the purposes for which the Company and the recipients use such information, and available opt-out methods are described separately in the Company’s “Information on Cookies and External Transmission.”

7. Use of Cookies and Similar Technologies

The Company uses cookies and similar technologies for the following purposes:

Users may disable cookies through their browser settings. However, if cookies are disabled, certain functions of the Services may become unavailable.

To maintain users’ login sessions
To optimize the viewing experience
To analyze usage of the Services
To deliver advertisements and measure advertising effectiveness
To prevent fraudulent use

8. Cross-Border Transfers

In providing the Services, the Company may, through cloud services, video streaming platforms, advertising and analytics tools, e-commerce and payment-related services, and other services, provide personal information or personally referable information to businesses located outside Japan or store such information on servers located outside Japan.

Where the Company provides personal data to a third party located outside Japan, the Company will take measures required under applicable laws and regulations, including providing necessary information, obtaining consent where required, implementing appropriate contractual safeguards, supervising service providers, and taking other necessary measures.

9. Provision of Information to Content Providers

Only where the user has given consent, the Company may provide content providers, event organizers, and other parties associated with content purchased or viewed by the user (collectively, “Content Providers”) with the minimum information necessary from among the user’s name, email address, purchase history, viewing entitlement status, and viewing history.

The recipient, categories of information to be provided, and purposes of use will be displayed on the purchase screen or on the relevant content page.

Such information may be provided for the following purposes:

Providing benefits or privileges, shipping products, verifying identity, responding to inquiries, and otherwise handling matters related to purchases or viewing;
Only where the user has separately consented, providing information about related events, delivering advertisements, conducting promotions, analyzing viewing activity, and carrying out marketing activities; and
Investigating and preventing unauthorized viewing, fraudulent payments, and other fraudulent or unauthorized use.

10. Security Measures

The Company takes necessary and appropriate security measures to prevent leakage, loss, or damage of personal information and to otherwise ensure the proper management of personal information.

Such measures include managing access privileges, appropriately managing authentication information, encrypting communications, collecting and monitoring logs, selecting and supervising service providers and entering into appropriate contracts with them, educating employees, managing devices and media used to handle personal information, and establishing reporting and communication procedures in the event of a data breach or other incident.

For details regarding the specific security measures implemented by the Company, please contact the inquiry desk specified in Section 16. The Company will respond in accordance with applicable laws and regulations.

11. User Rights

Users may, in accordance with applicable laws and regulations, request that the Company disclose, correct, supplement, delete, suspend the use of, or erase retained personal data, suspend the provision of such data to third parties, or disclose records concerning the provision of personal data to third parties.

For details regarding the procedures, including required documents and any applicable fees, please contact the inquiry desk specified in Section 16.

After reviewing the request, the Company will respond promptly and within a reasonable scope in accordance with applicable laws and regulations.

12. Retention Period

The Company retains collected information for a reasonable period to the extent necessary to achieve the purposes of use and in consideration of applicable laws and regulations, accounting and tax requirements, refunds, fraud prevention, inquiry handling, dispute resolution, and other legitimate needs.

Once the applicable retention period has expired or the information is no longer required, the Company will take appropriate measures, such as deletion or anonymization, in accordance with applicable laws and regulations.

General retention periods by category are as follows. Actual retention periods may vary depending on statutory retention requirements, the need to resolve disputes, and other circumstances.

Account information (such as name and email address): During the period of active membership and for a certain period after account termination
Purchase history and payment-related information: For the period required under applicable laws and regulations, including laws relating to electronic bookkeeping, corporate records, and taxation (up to approximately 10 years)
Viewing history: For the duration of the applicable viewing entitlement and for the period necessary for fraud prevention and analysis
Access logs: As a general rule, for a certain period after collection; this period may be extended where necessary for fraud prevention or security purposes
Inquiry history: For the period necessary after completion of the inquiry to prevent recurrence and respond to potential disputes

13. Use by Minors

The Services are not available to persons under the age of 13.

Users who are 13 years of age or older but under 18 years of age must obtain the consent of a parent or legal guardian before using the Services.

14. External Services

The handling of personal information by external services is governed by the privacy policies of the respective external service providers. Users should review the applicable privacy policies of such services.

15. Changes to This Privacy Policy

The Company may amend this Privacy Policy as necessary.

If the Company makes any material changes to this Privacy Policy, the Company will provide notice through the Services.

16. Contact Information

CELLORB Inc.

Privacy Contact

Address: 3F Kamesho Building, 4-5-4 Sotokanda, Chiyoda-ku, Tokyo, Japan

Email: wizfan-support@cellorb.jp

Contact Form: https://wizfan.io/support/contact